WC108 Workforce Central: Retail Analytics – Reporting and Data for Greater Insight with Urban Outfitters and Luxottica

  • Tuesday, November 12, 11:00am - 12:00pm
  • Description:
  • You’ll get the best of both worlds in this session, with advice and guidance from Kronos and customer analytics experts. Learn how the Workforce Analytics for Retail solution can be used to understand coverage issues, the impact on conversion, whether labor follows the volume pattern, and how to quantify the impact on sales. You’ll also hear use cases for which reports and dashboards are best suited based on job roles. You’ll walk away knowing how your data can help you schedule better to improve conversion and which report is ideal, based on the audience so everyone gets the information needed to excel.
  • Session Type:Kronos and Customer Session
  • Room:Pinyon 3, West Level 1
  • Learner Outcome 1: Understand your shoppers-to-associate ratio versus conversion
  • Learner Outcome 2: Identify locations/days where and when you are overstaffed/understaffed
  • Learner Outcome 3: Build your own smiles and frowns charts (volume versus labor)
  • Learner Outcome 4: Discover the best report or dashboard for your audience
  • Audience: Workforce Central
  • Industry: Retail
  • Category: Reporting and Data Insights
  • Prerequisites: Yes
  • Prerequisites - More Information: APA: 1 Recertification Credit Hours Please make sure to see a room monitor to scan into and then out of the course. This is required for proof of full course attendance. Qualified sessions include; WC204, WC201, WC114, WC116, WC108. You will be required to complete one Kronos TechKnowledgy course for Saturday and one course for Sunday to receive 13 RCH credits. No partial credit will apply.

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