WC209 Workforce Dimensions: Optimizing Sales, Labor, and Visibility with City Beach

  • Tuesday, November 12, 11:00am - 12:00pm
  • Description:
  • City Beach provides Australians a unique place to shop by making the stores a fun place to hang out and by leveraging their people to set standards in customer service for which they are renowned. Hear firsthand from the City Beach COO, CIO, and head of retail on how they leverage Workforce Dimensions to empower their employees and optimize their retail organization. You’ll get a deep dive into their Workforce Dimensions implementation experience, reactions from their employees, their partnership with Kronos, benefits achieved, and their roadmap for what’s next.
  • Session Type:Case Study
  • Room:Starvine 10, West Level 3
  • Learner Outcome 1: Understand why City Beach chose Workforce Dimensions and the lessons learned from their implementation
  • Learner Outcome 2: See and hear about the benefits City Beach has achieved throughout their organization
  • Learner Outcome 3: Learn more about the extensibility of the Workforce Dimensions platform, and how Marketplace is being used (PayActiv, ThinkTime, Appointment Concierge)
  • Audience: All Customers
  • Industry: All Industries, Retail
  • Category: Customer Stories and Successes
  • Prerequisites: No
Anita Dorwald
City Beach
Ben Nau
City Beach
Rhian Greenway
City Beach
Charles Dewitt
Steven Volz

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